Forrester's SaaS Maturity Model

Maturity models are everywhere these days. Back in the 90’s when I worked at EDS we already used a Desktop Management Maturity Model which was derived from teh Capability Maturity Model. In 2000, when I worked at Emeritor a Procurement consulting and eProcurement vendor, we developed the Procurement Maturity Model. Now at Microsoft we use the Infrastructure Optimization Model. I’m sure there are 100’s more out there. In itsself maybe not rocket science, they do provide a good context to the specific topic as to what good and what needs improvement or who’s leading and why.

Now Forrester has its SaaS Maturity Model focused on CRM solutions …

Software-as-a-service (SaaS) is the hottest trend in both CRM and the small and midsize business (SMB) market in general. While SaaS appears to be a threat to software vendors with traditional perpetual-license models, it is also an opportunity for competitive advantage. The question is how independent software vendors and service providers can capitalize on this opportunity. Forrester's SaaS maturity model provides an assessment of the solutions and underpins our guidance on realistic strategy transformation for those software vendors and services providers considering a SaaS business model. Targeting the highest maturity level is not necessarily the best fit for every vendor.

Source: Forrester's SaaS Maturity Model